We are Mona Mia Collezione Inc. Come join us on this shoe journey. The hottest trends, fashion forward footwear we got them. High heel, platforms, sandals, booties, boots galore and more! We have a wide selection of shoes, stop on by or contact us. We have what you need or we'll find it for you! Customer satisfaction.
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We are a wholesale company and do not sell retail. Please contact your local retail store for details. If you are a retail store please contact us direct.
TERMS AND CONDITIONS
RETURN MERCHANDISE AUTHORIZATION PROCEDURES:
In order to obtain service on your merchandise, a RMA Number must be obtained from Mona Mia Collezione Inc. Applying for a RMA # must be made within 5 days upon receipt of goods. Also the merchandise must be received within 2 weeks after issuance of the RMA number. In order to take advantage of the RMA Policy, the following procedures must take place.
1. Contact Mona Mia Collezione Inc. at (626) 444-1440 to receive a Return Merchandise Authorization Number (RMA #). You most provide your account name, the original invoice number, shipping date, style number, quantities to be returned and reason(s) for return. A RMA number is required for all merchandise being returned.
2. Return the merchandise, freight prepaid, with a copy of your original invoice and a notice detailing the problems found. Post the RMA number clearly on the outside of the carton and on the mailing label. Otherwise, your return will be refused. Freight collect or C.O.D returns will also be refused.
3. Items received by Mona Mia Collezione Inc. must be like new condition and in their original packaging with all necessary accessories.
4. Costumer is responsible for all Shipping Costs, (Shipping , Return; Refusal, COD’s.)
TERMS AND CONDITIONS
1. No RMA cross-shipment is allowed, Replacement will not be shipped until we receive evidence of a RMA#
2. All products will be sent out by UPS Ground, unless otherwise requested.
3. “Call Tag” is not allowed to issue unless otherwise designated.
4. 50% Restocking Fee If Returns made I month after invoice date (excluding damaged returns).
5. 25% Repackaging fee if returns are not in original condition & packaging.
6. No refunds for returns made 1 months after invoice date (including damaged returns).
7. We request that all items returned be checked prior to shipping at your end. If we find that the problem is not our mistake, you will be responsible for restocking/repackaging fee and all shipping charges.
8. All charges incurred from RMA process are to be paid by COD cashier check only.
9. If COD is requested. They will be a deposit required to cover the freight cost. In an event of refusal, return. The deposit will be used.
RETURN AND REFUND POLICY
“If you are not satisfied with your order, you may return the complete case(s) for a store credit. You can exchange your purchase by returning your original order and requesting a replacement item during the return process. Please note that fulfilling exchange requests are subjected to inventory availability at the time your return is received and processed. Please note that all requests for credit not arising from defective or mishandled merchandise may be subject to a 25% restocking fee: also, return may only be accepted for Mona Mia Collezione Inc. store credit. Also note that all return or exchange request must be made within 5 business days upon receipt of goods. We reserve the right to refuse any return request not made within 5 business days after receipts of goods. It is very important that you inspect your order immediately upon receipt.”
Most returns are processed within 5 business days once the merchandise is received at our warehouse and properly checked for damaged. Since we only offer wholesale service, all returns will receive store credits only, no direct refund. Store credit for the returned item(s) will be posted to your account so you can use it for your next purchase. Please check with us to see if your credit has been issued.
It is customer’s responsibility to send the merchandise back to us. Mona Mia Collezione Inc. only pay for return shipping for mishandled merchandise (wrong item shipped). For other type of return, customer will need to pay for return shipping freight Customers are responsible for all returned shipping fees associated with exchanges and returns, which are not due to defective or mishandled merchandise.
Refused, unclaimed or undeliverable merchandise returned due to the customer’s error or change of mind is subjected to 25% restocking fee, in addition to all freight charges.
**Prices are subject to change without notice**
***Closeout items and special sale items cannot be returned or exchanged. Alt sales are final on these items
1. 2 % per month will be charged to all past due invoices.
2. In the event this account is placed for collection, customer will be liable of all costs, expenses and disbursements incurred in collecting this account, including attorney fees.
Limitation of Liability
Mona Mia Collezione Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Mona Mia Collezione Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors/Shoe color description.
In the event that a Mona Mia Collezione Inc. product is mistakenly listed at an incorrect price, Mona Mia Collezione Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Mona Mia Collezione Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Mona Mia Collezione Inc. shall issue a credit to your credit card account in the amount of the incorrect price. Pictures of shoes reflect differently on all computers, tablets, phones and print. Color is as approximate as possible. Footwear is described as best as possible as always reconfirm all orders for accuracy. We are not responsible for you placing an incorrect order and not vetting.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Mona Mia Collezione Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Mona Mia Collezione Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Mona Mia Collezione Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Mona Mia Collezione is a copyrighted Brand. We claim no ownership or copyright of any images posted on this website, unless otherwise noted. All visual content is copyrighted to its owner. If you own rights to any of these images and do not wish them to appear, please contact us via email. Those images will promptly taken down. We are not responsible for content of any external website and a link to any a link to any such site does not signify our endorsement. Information on this site may contain errors or inaccuracies for entertainment purpose only.